Introduction
Our aim at RSV Rentals is to provide excellent customer service and the good quality vehicles at all times. To ensure our customers safety we aim to give a full handover of each vehicle and will clearly explain insurance requirements and the correct course of action to take in the event of an accident or emergency.
We understand that there may be occasions when a customer may feel they have cause to complain, in these instances we request that we are notified in person, by telephone or by email.
If you have a Complaint
If you have a complaint please contact RSV Rentals and we will gather all the relevant information in order to deal with the complaint in a timely and professional manner. If you are making a complaint in person please keep a note of the date, time and person whom you notified.
Complaints Procedure
- Complaints can be made by email, telephone, in person or by letter at:
- RSV Rentals
Unit 4 Kings Court
Prince William Avenue
Sandycroft
CH5 2QZ
- 01244 638 386
- hello@rsvrentals.co.uk
- We will acknowledge receipt of the complaint by customers preferred method within three working days
- We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved
- We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman, details can be found at:
http:www.financial-ombudsman.org.uk/contact/index.html
Non-financial complaints can be directed to Trading Standards
- The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk